運送政策
Who We Are
KKS Gear ("we," "us," or "our") operates the website https://www.kksgear.com/ (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
Free Shipping: SF EXPRESS (5-10 business days)
Express shipping cost $35.00 (1-5 business days)
Shipping Range
Delivery Area: We currently ship within Hong Kong and the United States.
Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
- Processing Time: Orders are processed within 2-6 business days, Monday to Friday.
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Cut-off Time: Orders placed before 14:00 (GMT+01:00) Central European Standard Time (Amsterdam) will be processed the same day; those placed after will be processed the next business day.
- No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
- Orders typically arrive within 5-10 business days after processing, depending on the destination.
- Express shipping 1-5 business days
Shipping Process
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Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
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Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
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Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
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Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
Returns Policy: For detailed return instructions, please refer to our Returns Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
Shop name: KKS gear
Shop Address: 8 Hong Yip St, Yuen Long, Hong Kong
Email: info@kksgear.com
Phone: +852 9549 6815
Opening Hours: Monday to Friday–9:00 AM to 5:00 PM